Official Policy

368mega Privacy Policy – Malaysian User Data Protection

We take your privacy seriously. Find out exactly how 368mega collects, uses, and protects your personal information at all times.

Updated: January 2026
Our Privacy Commitment: 368mega never sells, rents, or discloses your personal data to third parties for marketing purposes. Your data belongs to you — we only use it for the purposes stated in this policy.
This Privacy Policy applies to all users who register or access the 368mega platform via the website or mobile app. By using our platform, you agree to the practices described in this document.

At 368mega, we understand that privacy is more than just words in an official document. It is the trust you place in us every time you log in, make a deposit, or simply browse our platform. This document clearly and honestly explains how we manage your personal data — what we collect, why we need it, and how we keep it safe at all times.

1. Personal Information We Collect

To provide a secure and personalized experience for every user, 368mega collects several categories of information. We only collect what is strictly necessary for platform operations — nothing more.

Data Categories Examples Requirements
Personal Identity Full name, date of birth, identification number Mandatory KYC
Contact Information Email address, phone number Mandatory KYC
Financial Data Bank account number, e-wallet, transaction records Mandatory KYC
Technical Data IP address, device type, browser, OS Automatic
Usage Data Game history, session duration, clicks and navigation Automatic
User Preferences Language settings, notification preferences, theme Options
368mega does not collect sensitive data such as your health information, religious beliefs, or political views. All data collected is strictly limited to what is necessary for platform operations.

2. How We Collect Your Information

Your personal data is collected through several different channels. We ensure every collection method is carried out transparently and with clear notice to you.

  • During Registration: You provide basic information such as your name, email, and phone number directly when creating a new account at 368mega.
  • During Transactions: Payment details and bank account information are collected when you make a deposit or withdrawal to ensure the security of every transaction.
  • Via Mobile App: When you use the 368mega app, usage data such as device type and OS version is collected automatically for performance optimisation purposes.
  • Via Cookies and Similar Technologies: Session cookies and preference cookies are used to keep you logged in and save your personal settings within the platform.
  • Via Customer Support: When you contact our support team, the information you provide during that conversation will be retained for reference and issue resolution purposes.
  • KYC Verification: Copies of identity documents such as a national ID or passport are collected during the KYC process to meet industry compliance requirements.

3. How We Use Your Personal Data

Every piece of data we collect has a clear and specific purpose. We do not use your data for anything unrelated to the operation of the 368mega platform.

  • Account Management: To securely create, verify, and manage your user account on our platform.
  • Transaction Processing: To accurately process deposits and withdrawals and ensure funds reach the correct destination within the stipulated timeframe.
  • Fraud Prevention: To detect and prevent suspicious activity, multiple account usage, and any fraudulent attempts that could compromise platform security.
  • Service Communications: To send you important notifications regarding your account, transactions, promotions, and platform updates.
  • Platform Improvements: Anonymised usage data is analysed in aggregate to understand usage patterns and improve the overall user experience.
  • Legal Compliance: To comply with applicable legal and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.

4. Sharing Information with Third Parties

368mega does not sell or rent your personal data to any third party for marketing purposes. However, there are limited situations where sharing information is necessary to keep the platform running smoothly.

  • Payment Providers: Transaction information is shared with recognised payment providers such as DuitNow, FPX, Touch 'n Go, and GrabPay solely to process your transactions.
  • KYC Verification Providers: Identity documents are shared with accredited KYC service providers that comply with international security standards, strictly for verification purposes.
  • Relevant Authorities: Data may be disclosed to law enforcement or regulators only when required by law or a valid court order.
  • All Partners Subject to Confidentiality Agreements: Every third party that receives your data is bound by a strict confidentiality agreement and must adhere to data protection standards equivalent to our own.
We will never: Sell your data to advertisers, share your gaming profile with employers, or disclose your information to any third party without a clear legal requirement.

5. Data Security Measures

Your data security is our highest priority. 368mega invests in cutting-edge security infrastructure to ensure every bit of your information is protected from both internal and external threats.

  • 256-bit SSL Encryption: All data transmitted between your device and 368mega's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
  • Secure & Monitored Servers: Your data is stored in data centres protected by physical access controls, 24/7 monitoring, and automatic backup systems.
  • Two-Factor Authentication (2FA): You can enable 2FA for an extra layer of protection on your account — available free of charge to all registered users.
  • Restricted Data Access: Only authorised personnel may access user data, and every access is recorded in an audit log stored securely.
  • Regular Security Testing: Our platform undergoes regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.

6. Cookies and Tracking Technologies

368mega uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small files stored on your device that help us recognise you on future visits and remember your preferences.

  • Session Cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
  • Preference Cookies: Saving your language settings and display preferences so you don't have to reconfigure them every time you log in.
  • Analytics Cookies: We use aggregated, anonymised usage data to understand how users interact with the platform for improvement purposes.
  • Cookie Controls: You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect some platform functionality.

7. Your Rights as a User

You have full rights over your personal data. 368mega respects and facilitates the exercise of these rights in line with modern data protection principles. Below are the rights you hold as a user of our platform.

1
Right to Access

You may request a copy of all personal data we hold about you at any time through our support team.

2
Right to Rectification

If any of your information is inaccurate or outdated, you have the right to request a correction through your profile page or by contacting customer support.

3
Right to Erasure

You may request the deletion of your personal data, subject to legal retention requirements that may obligate us to keep certain records.

4
Right to Object

You may object to the use of your data for specific purposes such as marketing communications by notifying our support team.

5
Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another platform if desired.

6
Right to Withdraw Consent

You may withdraw consent for data use at any time, though this may affect your ability to use certain platform features.

8. Data Retention Period

368mega does not retain your personal data longer than necessary. Retention periods vary depending on the type of data and the applicable operational or legal requirements.

  • Active Account Data: Retained for as long as your account remains active and used to ensure continuity of service.
  • Transaction Records: Retained for the minimum period required by applicable laws, typically between five and seven years, for audit and compliance purposes.
  • Data After Account Closure: Upon account closure, personal data not required for legal compliance will be deleted within 90 days.
  • Security Logs: Technical and security log data is retained for 12 months to support investigations in the event of a security incident.

9. Changes to This Privacy Policy

368mega reserves the right to update this Privacy Policy from time to time as the platform evolves, laws change, or our security practices improve. We are committed to notifying you of any significant changes.

  • Significant changes will be communicated via in-platform notifications or email at least 14 days before taking effect.
  • The "Updated" date at the top of this page will always reflect the latest version of this policy.
  • Continued use of the platform after a policy change takes effect will be considered acceptance of the updated terms.
Have questions about our Privacy Policy? The 368mega support team is available 24/7 to help. Visit the FAQ us for more information.

Your Privacy, Our Priority

368mega invests in real data protection — not just promises on paper. Here's how we prove it every day.

Banking-Grade Encryption

All data is transmitted using 256-bit SSL encryption — the same technology used by Malaysia's major banks. Rest easy knowing your information cannot be intercepted in transit.

No Data Sales to Advertisers

Unlike some platforms, 368mega has never and will never sell your profile or behavioral data to advertisers or marketing companies. Your data belongs to you, not us.

Full Control in Your Hands

Through your account panel, you can manage privacy settings, update personal information, and request data access or deletion at any time without lengthy delays.

KYC & AML Compliance Standards

Our KYC process complies with international industry standards for anti-money laundering. This not only protects the platform but also safeguards your account and funds from fraudulent activity.

Restricted Internal Data Access

Not all 368mega staff can view user data. Access to personal information is restricted to those who genuinely need it, and every access is recorded in our audit log.

24/7 Privacy Support

If you have any privacy concerns or wish to exercise your rights as a user, our dedicated support team is available every day, around the clock, at no charge.

Your Data Is Safe. Now Let's Have Fun.

With robust privacy protection and a trusted platform, you can enjoy gaming without worry. Join millions of Malaysian users at 368mega today.

Secure  •  Trusted  •  Privacy Guaranteed

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